
On Friday night, I was pretty bored at work so I decided to check out some customer features on American Express, Bank of America, Capital One, and Citi’s websites. For fun, I tried increasing the credit limit of all of my credit cards. Not that I need a higher credit line, but just to see what kind of issues I’d run into and how convenient and quick the process would be. I graded the four services on these categories, which were all rated 1 through 5:
Convenience: How easy was it to access the option? Were there any issues of any sort?
Quickness: How long did the request take to get approved? Were the request forms lengthy? How long did it take to complete the entire request?
Satisfaction: Was the specifically requested credit line approved? Was there a hard pull on your credit report?
American Express
One of the absolute easiest process I’ve gone through. Am Ex was the first service I went to and I was very happy at the end. Log in to your account, click on “See All Account Services” on the right hand side, click “Credit & Balance Transfer” on the left tab, and then click on “Increaes Your Line of Credit”. The next page will ask you to input the four digit number located on the front right side of your card, after doing so, you get to enter in the credit limit you want along with some extra information about your income and such. I asked for $7,500 ($2,600 originally); I wanted to do $10,000 but I got shy. After a few seconds of loading a new page, I was told that my request had been approved. It was very quick process that was easy. Also, I heard that a request under $24,000 is usually safe. There is no hard credit pull.
C: 4/5
Q: 4.5/5
S: 5/5
Bank of America
Another easy process that didn’t take any more than five minutes of my time. I logged in to my account, clicked on the credit card account, clicked on the “Services” tab, and finally clicked on “Request Credit Line Increase”. Filled out a quick form (which has a short blurb about how the review of your credit won’t impact your credit history) and submitted. Because my credit was recently increased to $3,400. I only asked for an increase of $2,000 more. It said that I’d be notified of the decision within a business day. So I checked back on Saturday and I noticed that my credit line had been increased $1,600 to a max limit of $5,000. Not too bad.
C: 4/5
Q: 4/5
S: 4/5
Citi
This is the easiest process. My Driver’s Edge card wasn’t qualified for a credit line increase because I haven’t had it for longer than six months. But I was able to do it with my Diamond Preferred card. Very simple: log in to your account, click on the “Manage My Account” tab at the top, then click on “Credit Line Increase Request”. If you already pre-qualify for an increase, you’ll automatically get a preset amount; which I did. If you don’t, then you’ll need to fill out a form of the usual stuff (desired limit, household income and bank information). I read that there is no credit history check if you are automatically approved, but there is a hard pull on your credit report if you fill out the form.
C: 5/5
Q: 5/5
S: 4/5
*This was rated only for the automatic approval. If it had been the form request, I would have graded it much lower.
Capital One
This took me about 20 minutes to complete over the phone since I couldn’t find the damn option to request an increase. But I didn’t even get a credit line increase because I hadn’t used my card in over a year. I explained that I didn’t want to use it because my APR was so high. I was then transfered from one sales representative to another. After some chit chat, my rate was lowered from 14.7% to 12.9% for two months, then I’m back on some weird APR I couldn’t understand. Even after talking to the supervisor, my credit line remained the same. She told me I had excellent payment history with them and had been a member since 2003, but that didn’t mean anything. Don’t use Capital One.
C: 1/5
Q: 1/5
S: 1/5
As with many people, the quality of customer service alone can influence someone enough to make a decision on whether or not the customer will stick with the service. Capital One is my first credit card, I’ve had good experiences with it, but the fact that they haven’t increased my credit line or lower my APR even when I was actively using the card makes me just want to hate them. They have really neat features such as the Card Lab, and their rewards are pretty nice, but their poor customer service drives me away. Am Ex, BofA, and Citi have been rather fantastic with the quality of their service.